No automatic charges. GreatEDU never renews or charges automatically, so you never need to cancel to avoid a future charge.
Cancelling (My Family & Subscription → Cancel subscription) stops renewal reminders. You keep access until the end of the period you paid for.
Refunds are handled on request by contacting support@greatedu.in with your payment reference. Refunds are returned to the original payment method by the payment provider.
If a payment is fully refunded, the subscription or child slots bought with it end immediately. Your family data is kept.
Removing or archiving a child does not trigger a refund automatically; your paid slots stay available for the rest of the period.
If a payment is disputed with your bank, access bought with that payment is paused while the dispute is open and restored if it is resolved in the merchant's favour.
If you were charged but your account does not show the payment, contact us with the reference; payments are re-checked with the provider automatically every hour.